Overview and scope#
This Privacy Policy explains how DocViso (“DocViso”, “we”, “us” or “our”) handles information when you use the DocViso mobile applications, docviso.com and any related products or services (together, the “Service”).
It applies to the Service itself. It does not apply to third-party services you choose to use, such as the App Store, Google Play, or a cloud storage provider you export to. Those services have their own privacy policies, and we encourage you to read them.
By using the Service, you agree to this policy. If you do not agree, please do not use the Service.
Information we collect#
Documents and scans
The pages you scan, recognised text, PDFs, images and any other files you create are processed and stored on your device. We do not receive a copy of your document content unless you explicitly use a feature that requires it — for example cloud OCR or sync in DocViso Pro — or you choose to share or export a file through another app.
App and device data
The free version of our mobile apps is supported by advertising through Google AdMob. The AdMob SDK may collect and process data such as your device or advertising identifier, approximate location derived from your IP address, ad interactions, app launches, and diagnostic or performance information. This data is used to serve and measure ads, prevent fraud and improve the ad service. We do not use it to identify you or to read your documents.
Purchases
If you buy a subscription or another paid feature, the purchase is processed by Apple or Google. We may receive limited information such as the product purchased, transaction status and a purchase token. We do not receive your full payment card details.
Update checks
Our apps periodically check for new versions. That request includes the app version and platform in the User-Agent header, plus the standard network information needed to deliver the response. It does not include document content or an account identifier.
Website and support
When you visit docviso.com, our hosting provider may process standard server logs such as your IP address, browser type, requested page and timestamp for security and reliability. If you email us or send a support message, we receive the details you choose to include, such as your name, email address and message. Our website does not use advertising or analytics cookies.
On-device processing and storage#
Scanning, edge detection, perspective correction, image enhancement, OCR and PDF export run locally on your device. The document library is stored in app-private storage: filesDir/library on Android and Documents/library on iOS. iOS does not expose this folder in the Files app, and Android keeps it private to the app.
Data leaves your device only when you choose an action that requires it — for example sharing or exporting a file, enabling cloud OCR or sync, or contacting support. Deleting a scan in the app removes it from that private library. Uninstalling the app removes the library from the device, so keep your own copies of anything you need.
How we use information#
We use information to:
- provide, operate and maintain the Service;
- process purchases, subscriptions and support requests;
- serve and measure advertising in the free tier;
- keep the Service secure, prevent abuse and debug problems;
- check for updates and improve reliability;
- comply with legal obligations; and
- tell you about material changes to the Service or this policy.
Where required by law, we rely on one of the following legal bases: performance of a contract with you, our legitimate interests in operating and improving the Service, your consent (where we ask for it), and compliance with legal obligations.
Advertising and your choices#
You can limit ad personalisation in your device settings. On iOS, see Settings → Privacy & Security → Apple Advertising and Tracking. On Android, see Settings → Google → Ads. You can also reset or delete your advertising ID there. Choosing a paid plan removes ads in the apps.
Because ad delivery is handled by Google, we do not control the full set of data Google processes. See Google's Privacy & Terms for details. If you are in a region where consent is required for personalised advertising, contact us to ask about the choices available to you.
Data retention#
We keep support correspondence and related records only for as long as needed to resolve your request and meet legal or accounting requirements, then delete or anonymise them. Server logs are kept for a short period for security and troubleshooting. Ad data is retained by Google according to its policies. Document content stays on your device until you delete it.
Your privacy rights#
Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, to data portability, or to withdraw consent. If you are in California, you may also have the right to know what personal information is collected, to delete or correct it, to opt out of its sale or sharing, and to not be discriminated against for exercising these rights. We do not sell personal information.
To make a request, email hello@docviso.com. We may need to verify your request, and some information may be exempt from these rights. You can also lodge a complaint with your local data protection authority.
How we protect data#
We use technical and organisational measures appropriate to the risk, including on-device processing, app-private storage, TLS for network requests and limiting access to support information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your device protected with a passcode and keep your operating system up to date.
International transfers#
DocViso is based in the United States. Information processed by our service providers may be transferred to and processed in other countries, including the United States, where privacy laws may differ from those in your country. Where required, we rely on appropriate safeguards for these transfers.
Children's privacy#
The Service is not directed to children under 13 (or under 16 in the EEA and UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to this policy#
We may update this policy from time to time. When we make material changes, we will post the updated policy on this page, update the “Last updated” date and, where appropriate, provide additional notice in the app or by email. Continued use of the Service after the effective date means you accept the updated policy.
Contact us#
Questions, requests or complaints about privacy can be sent to hello@docviso.com or through our contact page. We aim to respond within one business day.